Symantec's "Full Life Cycle" solution provides the capability to remotely manage any device, Servers to PDAs, from the day the new device is taken out of the box through to its eventual disposal. Symantec's Life Cycle Suite uses the following technology and services:

Regardless of what types of storage devices your company utilises, they need to be well managed to ensure top performance. Storage management is more than backup and disaster recovery. Storage management also means effective volume management and change management. And to manage your network storage effectively and efficiently, you will need the best server and PC storage management solutions on the market. Scorpio can help.

Effectively managing network systems is critical to the success of business. And IT personnel fundamentally know how important it is to handle systems management tasks as quickly as possible with as little impact to keeping the business running and highly available. Every task, whether asset management, remote management, system provisioning, OS deployment and migration, software distribution, or patch management, needs to be accomplished fast and reliably. Scorpio can help.

The Challenges of Email
Email has become such a mainstream form of communication that organisations of all sizes now consider email a mission critical application - they could not survive without it. With this dependence has come increased usage: IDC projects that the number of emails sent daily will increase from 31 billion in 2002, to 60 billion by 2004. Other research indicates that 60% of an organisation's intellectual property is contained within its email system. Most organisations do not have a strategy to capture, organise or leverage this knowledge. Executives know that if sensitive or top-secret documents are leaving the organisation, either intentionally or unintentionally, the company can be sued, confidential information can be leaked, or the organisation is at risk for major liability. These issues are compounded by the weaknesses of current email systems. These systems do not provide the ability for email messages to be managed effectively in the long-term, and trying to work around these weaknesses is expensive, time-consuming and risky. As a result, most of an organisation's key stakeholders are unable to meet their obligations:

• Risk Managers cannot be certain they keep all messages, nor are they able to find them easily in order to comply with legislative or discovery requirements.
  Business Impact: Penalties can be imposed on companies who do not comply with legislative requirements, while the cost of compliance using existing systems can run into the millions of dollars. Companies need to not only prove an email was sent; in many cases they need to prove that an email messages was not sent.
• Knowledge Managers are unable to effectively manage the knowledge contained within email messages and attachments, and systems such as document management systems place onerous duties on users, resulting in non-compliance.
  Business Impact: Organisations miss out on the valuable information contained within email messages, by not being able to find them, or when the information is deleted.
• IT Managers are struggling to find enough storage, the business-critical email server is continually strained by the volume of messages going through it, and it can take weeks to find a message someone has deleted and wants to retrieve.
  Business Impact: IT Managers spend their valuable time trying to keep systems up and running, and purchasing additional storage space to hold new messages. Days can be consumed trying to restore deleted messages from back-up tapes.
• End users are constrained by limits on the size of the email messages they can keep, so they end up storing messages elsewhere, out of the view of the company, or simply delete them, potentially losing valuable corporate information.
  Business Impact: Users spend hours each week managing email messages to remain within storage guidelines, while the business runs the risk of having valuable information deleted.

In short, the current email systems do not meet the needs of key stakeholders and their weaknesses expose the organisations that run them.

The Solution is Enterprise Message Management
Enterprise Message Management has been specifically designed to meet the needs of these key stakeholders, and transforms email into a corporate asset. Through innovative use of industry standard technology, Enterprise Message Management enables organisations to automatically capture, retrieve and analyse all email messages and attachments that are processed by the email system.

Enterprise Message Management ensures organisations are able to take maximum advantage of email by:

• Capturing all messages sent to or from an organisation, ensuring organisations can meet their compliance requirements, retaining knowledge contained with the email message and its attachments, and removing the burden placed on users -they no longer need to worry about managing emails.
• Protecting email messages in a tamper-proof store. Users are unable to modify email messages and attachments once in the Enterprise Message Management system, ensuring an accurate record of all content is maintained.
• Providing the ability to search across all messages and attachments. Managers, administrators and users can use a Google-like search to search across all messages and attachments to which they have access. Information can now be found within minutes, where in the past it would have taken hours to find.
• Storing only a single copy of all messages and attachments, in a centralised store, reducing the storage space required to store email messages. Compression technology reduces the size of this storage even further. The result: A reduction in storage costs and the costs associated with managing this storage. The email system can also run more effectively, as it does not need to store as many messages.
• Enabling users to access email through a refined user interface, which uses familiar concepts such as Google-type searches, and Microsoft Outlook-compatible folders, so that users can get up and running quickly, reducing training costs.
• Importing all messages. In addition to capturing messages that are processed after Enterprise Message Management has been installed, messages stored on backup tapes or within personal store (PST) files can be imported, ensuring a complete record.
• Working with any email system. In addition to Microsoft Exchange, Enterprise Message Management will work with most other mainstream email systems.
• Installing with minimal risk. No software needs to be installed on the production email server, or on the user's PC, reducing implementation and support costs.
• Using relational database technology to "open up" email to other business systems. Enterprise Message Management can be easily integrated with other systems; a customer relationship management application, for example, can now easily access all email messages sent to or from a customer.

Today's business challenges include adding new technologies to your IT infrastructure without disrupting your ongoing operations? The emphasis is on managing the technology projects on time and of equal importance within the allocated budget?
Scorpio Network Solutions can help you:

• Manage change for maximum business advantage
• Plan and roll out solutions - based on a proven, consistent methodology
• Deploy server, desktop and network technology efficiently and economically
• We provide our customers with more than new technology. We give them a clear and critical business advantage

• Desktop
  You'll enjoy smooth deployments plus improved returns on your desktop infrastructure investments.
• Server
  Our partnership with Microsoft gives us the experience and support to deploy their server solutions with ease and flexibility.
• Network
  Scorpio has the expertise to deploy new network technologies with minimum impact to your business.
• IT Facility
  Design, build, and relocation services for network operations centres, information centres and data centres.

When it comes to computing, literally everything rides on the operating system. So it is critical to maintain stable OS environments for both servers and networked PCs. And because you can't afford to shut your business down when it's time to deploy or upgrade to a new OS version, speed is of the utmost concern.

Fortunately, we have several powerful tools designed specifically to facilitate rapid OS deployment, provisioning, and system and user migration tasks. With Scorpio's OS deployment and migration solutions IT professionals can migrate thousands of networked PCs within minutes as opposed to days or even weeks. Scorpio also has solutions uniquely capable of quickly deploying new systems through powerful system provisioning tools.

Managing passwords and electronic identities can be a complex and frustrating task for end users. This results in compromised security and lost productivity for enterprises. Protocom SecureLogin® Single Sign-On enables users to login securely and quickly to all their applications, websites and mainframe sessions with a single identity.

Enterprises wishing to solve identity and access management issues and lower administration costs are discovering the benefits of integrating single sign-on (SSO) and user provisioning solutions. This trend is being driven by enterprises moving to consolidate their user identity and access management systems across the enterprise. When combined, SSO and user provisioning solutions reduce password administration costs, enhance network security and improve employee productivity across the network; at the front end SSO enforces strict password policy and securely manages user credentials for authorized application access, while at the back end user provisioning centrally creates, administers and manages accounts for these applications.

SSO is an emerging component of identity and access management. These solutions enforce strict password policy and assist users meet this policy by managing credentials on their behalf. SSO works by storing user credentials in the enterprise directory and implementing the credentials when an application is launched. Many enterprises choose to deploy SSO because it eliminates the issues synonymous with users managing their own credentials, such as lost, forgotten, shared or weak passwords; the user simply needs to authenticate at the network login to enjoy seamless, secure network access.

The cost and efficiency benefits provided by SSO can be extended to the back-end by integrating the SSO solution with user provisioning. User provisioning enables enterprises to create, maintain, modify and delete user accounts across a number of systems with only one event. A user’s account is created once in an authoritative database and then predefined rules determine the creation, modification or deletion of the user’s various accounts.

SSO and user provisioning are ideal identity and access management companion products. Consider the process of configuring a new user at an enterprise. In the absence of SSO and user provisioning, the enterprise’s administrator must manually create and administer a user’s various accounts, for instance email, finance, personnel, and records management. The user is then charged with remembering the various account credentials to gain access to these applications.

Now, consider the same enterprise with SSO and user provisioning. The administrator simply creates the user’s primary account in a central database, and the required accounts are automatically provisioned. SSO then captures these account credentials and manages the user’s application access for them. Enterprises plagued by the high administration costs associated with managing numerous system accounts, as well as user credentials, could benefit from integrating SSO and user provisioning. This is especially pertinent given the use of Internet and corporate systems are set to increase as enterprise reliance on business-to-business, customer-to-business and employee-to-business transaction grows.

Single Sign-On Benefits
Ensure the integrity of your enterprise network security with the recognized leader in host single sign-on software. Protocom SecureLogin Single Sign-On will enhance network security, improve employee productivity, and build a path to legislative compliance. Centralized user administration and simplified credential management mean your enterprise benefits from reduced administration costs and a healthy return on investment.

Dramatically Increased Security
SecureLogin Single Sign-On is designed to reduce multiple simple insecure passwords to a single complex and more secure password. Users will only be required to remember a single user ID and password to access the system and authenticate to all their applications; no need to write down or unsafely store passwords. Your corporate security password policy can quickly and easily be enforced for all your system, application and website logins.

Faster and Easier System Logins
Logging in is faster and easier for users. After initial login, SecureLogin Single Sign-On handles all other system, application and website logins. Users are automatically authenticated to their applications, giving them instant access without having to recall and enter passwords.

Reduced Help Desk Workload
By eliminating the need for users to manage their own passwords, SecureLogin Single Sign-On effectively reduces the number of password reset calls to the Help desk. IT-support professionals and administrators will spend less time dealing with password related calls and can redirect their attention back to their core duties.

Centralised Administration
Powerful centralised administration can be performed from a workstation or server using the Protocom Administration Management Utility or a SecureLogin Single Sign-On administration snap-in for Active Directory.

Administrators have full control over users' SecureLogin interface settings allowing them to easily specify which preferences a user can view and/or edit; whether they can run the script wizards; and whether details of sso-enabled applications can be viewed.

Legislative Compliance for e-business
SecureLogin Single Sign-On assists enterprises overcome the challenges of complying with e-business legislation, such as the Sarbanes Oxley, HIPAA, by enforcing corporate security policy and restricting users’ access to network data. Individual and corporate information is protected, laying a strong security foundation for the fulfilment of regulatory requirements.

Rapid return on investment
SecureLogin Single Sign-On integrates seamlessly in an enterprise’s existing infrastructure, providing the recognised benefits of single sign-on without additional hardware or set-up costs.

Centralised distribution and management provide fast and efficient deployment as well as simplified user account management, resulting in savings that enable enterprises to quickly recover the cost of their software investment.

Sanctuary Device Control

Hardware such as memory sticks, scanners, music players (for example, mp3 players and iPods), digital cameras, PDAs, and CD and DVD drives are scattered throughout offices around the world. Their proliferation amplifies the threats posed by outsiders or users who plug in devices that could compromise the security of sensitive corporate data. Here, too, Sanctuary does what you want it to do - it precludes the use of all devices that haven't been authorized.

Sanctuary Device Control stops security breaches before they can even start. With Sanctuary, all users are denied access by default. You simply authorize access to only the devices that the user needs. No one can plug into your network without approval. No one. Control is absolute. Sanctuary also audits I/O device use as well as attempts to use unauthorized devices.

Keep an Eye on Things

Know the adage "knowledge is power?" Sanctuary proves how true this is by providing a comprehensive audit log of every event whether allowed or attempted - including those by unauthorized code and all writes to removable media and specific ports. As an option, a full copy of the data written to a device can be captured and retained through our proprietary "shadowing"(tm) technology. Not only is an audit log invaluable in measuring and enforcing policy compliance, it also bundles the information you need as proof of compliance with a number of governmental regulations.

Sanctuary controls access to devices by applying a device Access Control List (ACL) to users, user groups and even specific computers. Device access for all users including administrators is not allowed by default. To grant access, you only need to associate those users or user groups to the devices to which they should have access.

Manage Devices per Type

Sanctuary controls the use of a huge range of devices that are key sources of security breaches. They are managed according to their type, not on how they are connected.

Build it to Scale

For any security tool to be truly effective it needs to do what you want it to do, without hassles. That's what you get with Sanctuary. It lets you establish a policy of what is allowed either en masse or user by user, and it also lets you change user rights in a flash without needing to reboot the computer. Equally key, Sanctuary works for everyone everywhere, from remote laptop users and home workers to geographically dispersed networks. In fact, Sanctuary has been designed specifically for large, highly complex networks. Its three-tier architecture and loadbalancing capability already supports companies ranging in size from 50 to 50,000 seats. It integrates with the existing technical infrastructure and logical organization by mapping permissions to an existing Active Directory domain.

Main Features and Characteristics

PolicyMatter Software for Policy Management and Compliance
For an increasing number of organisations, compliance and rigorous policy management are essential. PolicyMatter software ensures employees read, understand and sign up to key policies, and provides comprehensive reporting and audit trails on policy acceptance across the organisation.

Benefits

• ensures staff read, understand and sign up to key policies
• records and gives management visibility of user acceptance and understanding
• reduces the risk of non-compliance
• cuts the time and cost of managing policies across the organisation
• significantly increases policy effectiveness

Functional Overview
Struggling to communicate key policies across the organisation? Unlike handbooks, Intranets or email attachments that sit unread or gathering dust, PolicyMatter manages the full policy life-cycle.

Creating Policies

• simple copy and paste from existing policies
• facility to create new policies or clauses from scratch
• configurable policy types e.g. must read, optional

 Effective Deployment
PolicyMatter makes sure you can get the right policies to the right people within your organisation.

• clear presentation of new or changed key policies at login
• option to direct users to policy via email / HTTP or by integrating with web and mail proxies.
• user group facility, allowing different policies or clauses to be assigned to different user groups e,g,

by integration with Directory Service OUs, security groups, distribution groups

• ‘New Starter’ facility to avoid inundating new staff with policies
• prioritising of policies that need actioning
• ‘Later’ button facility - configurable to allow policy to be read at a later date
• individualised ‘Policy Library’ for each employee

Understanding and Affirmation
PolicyMatter enhances operational effectiveness by recording staff acceptance and comprehension.

• option to test understanding through randomised, multiple-choice questions
• automated identification of users who fail to demonstrate understanding
• ability to balance ‘carrot’ and ‘stick’ responses to low scores e.g. re-present policy, explain correct / incorrect answers, email administrator, direct to training, deny partial or whole system access
• automatic periodical representation of policies to refresh / reinforce understanding
• optional “Refer to Policy Manager” facility – feedback mechanism for users