Professional Services

As the philosopher Ludwig Wittenstein once said: "What can be said at all can be said clearly" and that is our approach to the Professional Services we offer.

In these tough economic times you and your customers are focused on results. It is therefore important to enhance both the customer relationships and results. Generating interest with customers, identifying and understanding their needs along with impeccable customer service are critical factors to the success of winning new business, retaining business and also maximising existing business relationships.

Our approach to the services we provide is based upon our understanding of an organisations business objective and the pressures that they face in order to gain and retain customers and maintain profitability. We work closely to establish your exact business drivers, both immediately and well into the future and therefore ascertain the best balance to achieve success.

Quality of service is crucial to success, especially today in a highly competitive market. Scorpio recognises the need to provide customers with the products and services they expect, whilst remaining as cost effective as possible.

Customer satisfaction is paramount and critical to the growth of any organisation. The Scorpio approach provides:

• An ethos of quality and ownership
• Cost effective solutions with clearly defined project plans and agreed business benefits
• The provision of appropriately skilled and experienced resources to meet and exceed customer expectations
• Commitment to customer service

The timescales and depth of a project depend on the complexity of the requirement and resulting solution. Each project will be unique and a plan will be agreed at the start of each assignment.

It does not matter whether your requirements are equipment focused or orientated to services, as our consultants can quickly identify the necessary steps involved to improve performance and ultimately customer satisfaction.

Scorpio Network Solutions Professional Services organisation can customise the right solution to fit your business requirements utilising the latest innovations in our industry. Through this organisation we bring together the technical and business expertise necessary to make a Scorpio solution a reality.

Our goal is to ensure each project is executed on time, within budget and in line with your objectives. We deliver solutions that are tailored to meet your specific business initiatives and requirements. To accomplish this, our Professional Services team works with each customer to evaluate your end-to-end solution needs and the requirements that must be met to build your business, generate new revenue streams, improve return on investment and lower your total cost of ownership.

Our Professional Services group is made up of an experienced team of professionals with software, technical consulting, project management and business skills. The industry expertise of our Professional Services team, combined with their strong project and risk management expertise, enables them to successfully deploy your solution.

The design of a communications network has a major impact not only on its capital expenditures and operating expenditures, but also on service satisfaction. Helping our customers design cost-effective networks that meet their service needs, while ensuring a consistent operational environment, is the goal of our Consult and Design service portfolio. From designing communications networks for industry and public services, through to providing consulting services for software deployment programs, Scorpio's Consult and Design portfolio is based on our extensive consulting knowledge base -- built by assisting customers to achieve their business goals.

The Scorpio Professional Services team helps customers deploy product applications, hardware and services to meet business objectives. The team uses proven best practices to successfully and efficiently install and configure the recommended solution.

In addition to installing and configuring your data management solution, the Professional Services team will provide a Post Installation Summary Report which documents the implementation details and appropriate configuration parameters. As an option, Scorpio can also provide a set of documents that outlines the Scorpio solution(s) support and management requirements. These include an Implementation Plan, an Operations Guide, an Installation/Upgrade Guide and a Disaster Recovery Guide.

Scorpio provides infrastructure services to clients and partners across the IT sector. Operating behind the scenes, we manage and deliver project implementation, leaving our clients free to focus on their core business of designing and developing technology solutions for their customers.

Scorpio's project skills are complementary, helping to deliver winning customer solutions within agreed timescales. For a fixed price, Scorpio provides operational support to assemble, configure, stage and roll-out information technology solutions.

Scorpio provides a range of network services to help clients install, manage and support voice and data networks.

Scorpio has a track record of implementing network projects to agreed time-frames and fixed budgets. From setting up dedicated project teams through to ad hoc cabling requirements, Scorpio has the expertise in house to manage projects. We make sure the right skills are deployed to specify, configure and install complex networks.

The Scorpio remote management centre monitors client networks for security breaches and potential trouble. Early identification helps us to diagnose and resolve network problems remotely. Spares and replacement equipment can be dispatched before the engineer is on site, maximising availability.

Our nationwide 24/7 support service is guaranteed to get to most major UK locations within 4 hours and to restore function to customers' networks. We aim to provide a working network solution even in complex multi-vendor environments.

Scorpio Remote Management Centre monitors, manages and administers local and wide area voice, data and video networks. Using enterprise level system tools, Scorpio manages complexity, increasing network resilience and minimising disruption to end-user business.

By investing in systems management tools, secure facilities and technical expertise Scorpio helps you deliver robust and resilient communications with minimal downtime.

Scorpio remote systems management facility provides a cost-effective alternative to traditional network management. We give you a range of options that help to deliver robust, resilient and stable network solutions.

Scorpio has a comprehensive team of field service engineers across the UK delivering maintenance services that enhance our business propositions. We provide maintenance specialists, accredited by major vendors in voice and data networks, servers and desktop systems.

Scorpio's multi-vendor field maintenance service is backed by a nationwide logistics infrastructure. Each maintenance contract is specifically tailored to individual requirements. Scorpio's field maintenance service acts as a natural extension to our clients existing service agreements.